- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
913-250-5288 | 105 West Gilman Road Suite B Lansing, KS 66043
CODE OF ETHICS
What Our Customers Are Saying
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I am EXTREMELY happy I was referred to Platinum by friends and family. I will never have my vehicles services anywhere else. Jack was professional, down to earth, and the communication over the couple of days it took them to fix my alternator was appreciated. I purchased my vehicle from my sister and brother in law in November of 2022. They typically had the vehicle serviced at a Honda dealership. The check engine light had been on and they were not able to get it off, but it was only reading/coding as the fuel cap. I had a few other mechanics attempt to get it to go off and no one was successful. Not only did I get my vehicle back and operating wonderful, I was shocked to see the check engine light off. I highly recommend Platinum to anyone looking for a mechanic!Hollie Ryan, 05/29/2024
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Yesterday afternoon I called Platinum seeking a referral on a possible windshield repair. "Nate" readily answered the call, had the necessary information at his immediate disposal, and generally inquired as to the well-being of both myself as well as my vehicle. Thankfully my need for this referral was not directly related to more recent (and very severe) weather/road conditions in the Greater Kansas City area. I was impressed that the representative appreciated the aforementioned possibility, as it was a very real one. I am without doubt that he would have shown even more empathy had my situation, all things considered, been more dire. Have been a loyal customer going on four years now and would highly recommend.Tim Martin, 02/11/2021
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I highly recommend Platinum Automotive. They are honest, reliable, courteous and do an amazing job on every repair. They will go the extra step to help you minimize cost whenever possible. I won't go to anyone else for oil changes or repair.Orlinda Michel, 11/19/2020
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By the Time you walk in and drop off and Matt tells you a time that your vehicle is ready for pick up, he means it or ahead of schedule, and when you leave the location you feel and know that it's a job well done and then some.Hector J Latorre, 07/17/2020
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My family and I have been loyal customers for over a year. Everyone is very polite, and takes time to ensure you not only know what's going on with your vehicle, but HOW it works. Prices are extremely fair, and the waiting room usually has an adorable dog- what's not to love?Alyssa Murray -
Great work on daughter's old car. Type of place that I trust to send my teenage daughter alone to; they will work only on what truly needs to be done and at a reasonable price. Have started bringing my newer car to them as well.Leo
